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A. Possible Payment Methods

1. Secure credit card payment

Transaction pages secure by a iCredit. Transaction system certified and authorized by security and data strictest PCI: DSS Level 1 Standard.

2. PayPal Payment

PayPal account holder will be able to pay the Jewish bookshelf without giving his credit card details.

3. Cash Payment

If you chose Pickup - You can pay while taking the book from the collection points (valid only at the part of the collection point, by appointment).

4. Bank Transfer Payment

Israel Discount Bank, branch 127, account 98963254, המדף היהודי.

 

B. Shipping Policy

We provide deliveries to all parts of Israel and the world, and take responsibility for product quality, packaging and sending it to the customer.

Will try to take care of your order as quickly as possible and deliver it the same day the order performed. Jewish shelf team.

 

1. Shipping arrival times

All deliveries are made by Tamnun Shipments Ltd, to provide fast and quality service to the customer's door. From the moment package is assembled (1-3 business days, depending on the complexity of the package), it will arrive within 1-6 business days, 2 to 9 business days.

* Orders of books that are not in stock may take up to 14 business days, the customer would be informed in advance. You can contact us before you order to check for our immediately stock and arrival time in advance.

2. Shipping rates in Israel*

1 Book (up to 2Kg) -27 ₪ - Courier to Home.

Multiple Books (over 2Kg)  - Courier to Home.

*Attention: Courier to your home for unusual areas is 59₪. We will notify you by phone if your area is considered unusual.

**Shipping abroad will be arranged in advance with our customer service by phone or email, and the rate will be calculated by weight of the total package by the customer service representative.

3. Pickup

* You can pick up the books independently from our Collecting point in Arie Warshavsky St. 8, Jerusalem (by appointment):

Sunday - Thursday: 11:00-19:30

Friday: 11:00-13:00

*Attention- Pickup is by appointment only, in front of our call center.

4. Shipping abroad

Of course we're sending jewish books to any Jewish abroad, required any jewish book. This we do through The Israeli Postal Company and subject to it rates. Customers will be able to choose the type of delivery: Regular, Air Mail and EMS..

Arrival time depends on the country that the package sent for, the common ranges is from two weeks to three weeks, depending on local postal services and shipping method (EMS / air / etc.)

5. Cost price stamping and dedications

We can stamp on Siddurim/ Chumashim / Tehillim at cost 200₪ up to 100 items. Labels-dedication price depends on the type and size of the label and usually is around 1-2 per item.

  

C. Return Policy

You can return products for any reason, provided that the book in original condition and not used at all, up to 14 days after the product reaches you, according to the Consumer Protection Law. Contact our calls center and report retention. You can send back the books using the services of Israel Postal Company  or use one of the couriers companies that we work with. Not become corrupted- pack the book exactly as it was when he arrived to you. Return shipping is the responsibility of the customer and financed by him.

1. Damaged Book

If unfortunately arrived a damaged book certainly we take on this responsibility, it should be announced immediately to the calls center after you recieve the book and we'll take care everything and sent you a new book insterad, without any addition fee by the customer.

2. Lack of stock

In case of a book run out of stock   we undertake to inform the customer that there may be delays in delivering. The customer will be able to choose a different product instead of the missing product or cancel the order and receive a full credit.

3. Quality of service and privacy protection

The Jewish Bookshelf team commit oneself to do his best in order to provide to its clients the best service by: kind-response, quality books, quality and speed of delivery, and more. We undertake all to protect the privacy of our customers and not to transfer customer information to any third party.

4. Cancellation fees

If the costumer wish to cancel the order for any reason without the guilt of The Jewish BookShelf (defect book / send different book from the one that client order / non-delivery of service at the time of school or above) the customer will be charged for a cancellation fee. If the client cancelled before The Jewish BookShelf was charged for a clearing fee - no cancellation fee will be charged, otherwise - the cancellation fees are as stated in the "Consumer Protection Law" Amendment 26: 5% of the transaction or ₪ 100 (whichever is lower). customer must send a written cancel request to The Jewish BookShelf email.

 

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